Returns

Returns

We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place. 

Unwanted items must be sent along with proof of purchase to the below address:

Attention Customer Service - Returns
McPherson's Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

For change of mind returns, delivery and gift box charges will not be refunded and the customer is responsible for any delivery charges incurred to return the merchandise.

Maseur Sandals

If you happened to order the wrong size of Maseur sandals and would like to swap them, we’ll be happy to assist within 30 days of purchase.

If you have received faulty goods, and the purchase was made within the last 30-days, please contact us for a refund or exchange.

If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase. In assessing your claim we will consider the conditions under which your Maseur sandals were used. 

We may request photos of the fault claim prior to approving the return. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first.

If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.

Please retain your receipt.  We are not able to provide a refund or exchange without proof of purchase.

Purchasing from other brands in the McPherson’s family

If you are purchasing from multiple McPherson’s brands in one order, please ensure you read each brand’s returns policy before purchasing. These can be found by clicking on the brand links under ‘Our Brands’ in the footer of the Maseur website.