FAQs
Orders
How can I make a purchase?
Our website offers on-line purchasing. Orders via phone, fax or email will not be accepted.
In order to make a purchase via the website, complete the following steps:
- Select the product you want, and click ‘Add to Cart’
- To add or remove more of an item, simply adjust the number in the box under the ‘Quantity’ column
- When you’re ready to proceed, click ‘Checkout’
- Enter your delivery address and payment details when prompted
- Once the order is complete, you’ll receive an order confirmation via email.
The product I want is out of stock, will you be getting more?
We know how annoying it is when your favourite product is unavailable, and as much as we endeavour to always be in stock, from time to time, we may run out. If there’s a specific product you’re after, please call our customer service team on 1800 651 146 who will do their best to assist you.
Can I cancel my order?
Unfortunately, as soon an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.
What do I do if I receive a faulty item or have a problem with my order?
If there’s a problem with your order, please contact our customer service team on 1800 651 146. If you receive a faulty item please refer to our returns section.
Payments
Is it safe to shop at McPherson’s?
At McPherson’s, we take great care to offer our customers a safe and secure online shopping experience. Any information you provide us with remains private and will never be sold onto third parties.
What methods can I use to pay?
We accept Afterpay, VISA, Mastercard and PayPal.
What currency will I be charged in?
The nominated currency used for all transactions is Australian Dollars (AUD$).
All prices displayed on the website will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).
Delivery
What are your delivery costs?
Orders over $100 will be delivered FREE* of charge to Australian addresses.
Orders under $100 will be delivered for a flat fee of $9.95 to Australian addresses.
All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post.
Please allow between 2-5 business days for your order to arrive.
How can I track my order?
When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
What should I do if my order doesn’t arrive?
If your order is showing that it’s been delivered but you’re yet to receive it, please contact our customer service team on 1800 651 146 who’ll be able to assist you.
Can I change the delivery address on my order?
Once an order has been placed we are unable to amend it, so please ensure you enter the correct delivery details when ordering.
Returns
Do you accept returns?
We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy for all unworn and unused items. Seals and packaging must still be in place.
Unwanted items must be sent along with proof of purchase to the below address:
Attention Customer Service - Returns
McPherson's Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208
Australia
Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.
For change of mind returns, delivery and gift box charges will not be refunded and the customer is responsible for any delivery charges incurred to return the merchandise.
If you have received faulty goods, and the purchase was made within the last 30-days, please contact us for a refund or exchange.
If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase. In assessing your claim we will consider the conditions under which your Maseur sandals were used.
We may request photos of the fault claim prior to approving the return. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first.
If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.
Please retain your receipt. We are not able to provide a refund or exchange without proof of purchase.
How long do I have to return an item?
You have 30 days to return an unwanted or faulty product.